Frequently asked questions.
Where do you ship?
We deliver to the 50 United States and Washington, DC, including PO Boxes in those areas. We do not ship to U.S. territories, APO/FPO addresses or other countries.
How much is shipping?
Standard shipping is free on every order.
When will my order arrive?
Free standard shipping on all orders to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; this is an estimate, not a delivery guarantee. Our order cutoff is 07:00 PM, fixed GMT−06:00 Central Standard Time (Chicago reference), year-round without daylight-saving adjustments. Business days are Monday–Friday, excluding U.S. federal holidays. Orders received before the cutoff on a business day enter handling that day; orders received at or after the cutoff, on weekends or on holidays enter handling on the next business day.
What is included with a case or set?
The product page lists each included pouch and its dimensions. Pencils, notebooks and other styling accessories are not included.
How do I care for the canvas?
Follow the care instructions on the product page. Spot cleaning and air drying are recommended; empty each pouch first. Lined cases and removable set pieces have specific cleaning instructions.
How do payments and order acceptance work?
Review your total before submitting payment. Order acceptance is communicated separately; a payment-related response by itself does not establish order acceptance. Contact support if you need help.
Can I return an item?
Request a return within 30 calendar days of receipt. Ordinary returns must be unused, in original condition and original packaging. Contact us first for authorization. Returns go to our company address in France.
Who pays return shipping?
Customers pay return shipping for a change of mind. We pay for our errors, damage, defects or incorrect items. No restocking fee applies.
What if my item is damaged or incorrect?
Email support with your order number and issue details. The ordinary unused and original-packaging conditions do not prevent a damage, defect or incorrect-item claim. We will assess a return, refund or replacement.
When will an approved refund arrive?
An approved refund is returned to the original payment account within 10 calendar days.
How can I contact you?
Email [email protected] or use our Contact page.