Terms and Conditions
The terms that guide shopping with Neutrylmode.
Store and contact
This website is operated by Neutrylmode, 8 Rue Etienne Marcel, 47300 Villeneuve-Sur-Lot, France. For assistance, email [email protected].
Products and descriptions
Read each product’s description, selected color, dimensions and set contents before purchase. Styling accessories and stationery are not included unless expressly listed. Screen settings and lighting can affect how colors appear.
Prices and charges
Prices are displayed in USD. Your checkout summary lists item charges, shipping, tax and total before you submit payment. Shipping is free and tax is shown as $0.00 under our current setup.
Payment authorization and order acceptance
When submitting payment, you authorize the amount displayed using your chosen payment method. Payment processing is subject to the applicable payment service. An order is accepted when we communicate acceptance; submitting information or receiving a payment-related response alone does not establish order acceptance. Contact us if payment or acceptance is unclear.
Order fulfillment and delivery
Orders for supported addresses are handled according to our Shipping Policy. Handling and transit periods are separate, and delivery estimates are not guarantees. Please provide accurate contact and address details. If an issue affects fulfillment, contact us so we can assist.
Returns and refunds
Our Return & Refund Policy describes the 30-day return window, return conditions, shipping responsibilities and refunds to the original payment account. It forms part of these terms and does not limit applicable statutory rights.
Website use
Use this website lawfully. Do not interfere with its operation or misuse another person’s information. Original site content and branding may not be used without authorization except as permitted by law.
Questions and applicable rights
Contact [email protected] about products, orders, address changes, cancellations or these terms. A request is assessed according to its circumstances and applicable rights; no additional cancellation fee or store-credit requirement is imposed by these terms. Mandatory consumer protections remain applicable.
Need assistance? [email protected]